An Education in Service Management

    A guide to building a successful service management career and delivering organisational success

      74 ADA
      30.00 USD

      Sold Out - Available On:

      An Education in Service Management – A guide to building a successful service management career and delivering organisational success.

      IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.


      ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

      • Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
      • ITSM roles vary from service desk analyst to chief technology officer or consultant; and
      • As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

      Whether you are contemplating a career in service management or are working in the sector, this book will help you understand current trends, job opportunities, frustrations and progression. It also features contributions from industry professionals to show what their day-to-day service management role looks like.

      Numbered eBooks: 300

      Number of Unique Covers: 6

      Number of 1:1 Covers: 0

      Service Operations

      3 Unique Designs
      x 70 Numbered eBooks
      = 210 NFT eBooks
      eBook Numbers 90 - 299
      (70.00% of Supply)

      Frameworks and Standards

      1 Unique Designs
      x 50 Numbered eBooks
      = 50 NFT eBooks
      eBook Numbers 40 - 89
      (16.67% of Supply)

      Developer Operations

      1 Unique Designs
      x 30 Numbered eBooks
      = 30 NFT eBooks
      eBook Numbers 10 - 39
      (10.00% of Supply)

      Earth’s Workflow

      1 Unique Designs
      x 10 Numbered eBooks
      = 10 NFT eBooks
      eBook Numbers 0 - 9
      (3.33% of Supply)


      Publisher : IT Governance Publishing

      First Publication Date : 2023

      Author : David Barrow

      Genres: Reference Work, Technology

      Language : English

      Word Count : 75,000

      Format : DEA (Decentralized Encrypted Asset)

      Read On : eReader dApp

      Cover Art : Includes 4K hi-resolution book cover

      Cardano Retail Price : 74 ADA

      Cardano Policy ID : 47bab34e4ef7f36c2d900e8a19de64889fbf9fbd6b76921e3397d84c

      Author Info

      David Barrow

      David Barrow's career spans various organizations, including IBM Global Business Services, where he started working in ITSM. He holds ITIL® Master and VeriSM Professional certifications, earned recognition as a Chartered Information Technology Professional, and received a BCS fellowship in 2022. As a committee member for ITSM with the BSI, BCS, and ISO, David actively contributes as a passionate service management expert and a global presenter on digital transformation. He appears on podcasts l… Read More

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