Author - David Barrow

David Barrow's career spans various organizations, including IBM Global Business Services, where he started working in ITSM. He holds ITIL® Master and VeriSM Professional certifications, earned recognition as a Chartered Information Technology Professional, and received a BCS fellowship in 2022. As a committee member for ITSM with the BSI, BCS, and ISO, David actively contributes as a passionate service management expert and a global presenter on digital transformation. He appears on podcasts like "ITSM Crowd" and "Service Management Leadership and Enterprise Digital," and hosts the YouTube channel “IT’s all about choices.” David mentors through the ‘Women in Technology’ program and BCS, aiming to help others understand and succeed in service management with his book.

An Education in Service Management – A guide to building a successful service management career and delivering organisational success.
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
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